Shipping is made via general post to anywhere in Australia – the cost is $9.99. Free Shipping is available anywhere in Australia for orders over $110.00.
Orders received before 5:00 am each weekday will be dispatched the same day via Australia Post, For your convenience, a tracking number will be emailed to you so you can track your parcel. Delivery can usually be expected within 3 – 4 days, depending on your location. Please check delivery times with Australia post at http://auspost.com.au/parcels-mail/delivery-areas.html as these delivery timeframes do vary.
Bella Curves Lingerie will not accept responsibility for the late delivery of your product. We will, however, endeavour to help resolve the problem with Australia Post. IF Bella Curves Lingerie agrees to resend your missing Australia Posted tracked parcel, it will be sent via registered regular post. Express Post will be at your own cost and payable prior to dispatch.
Our 14 Day Exchange Policy means that you have heaps of time to return your order if you decide against it for any reason. This includes if the garment is damaged or faulty, if we have incorrectly supplied your order, or you have simply changed your mind. At Bella Curves Lingerie we are committed to ensuring you are very satisfied with your lingerie purchase. Please note that conditions do apply, this is especially due the intimate nature of our products:
- Please call or email us before you return the items and let us know if you would like it replaced, receive a credit note or exchange for a different size/colour.
- For your protection, please send your package to us via a traceable and insured/ registered prepaid method.
- Original shipping charges will not be refunded unless of course, we have supplied you with the incorrect product.
- We are unable to accept lingerie that has been worn, washed, or have had the labels and tags removed.
- No replacement, exchange or store credit will be given on panties (individually purchased), pasties, hosiery, nipple covers/tassels.
- Returns will not be accepted if the lingerie smells of cigarette smoke, perfume or deodorant or is soiled in any way
- Merchandise with underwire or boning (ie. underwire bras, corsets, etc), which has been put through the washing machine or the dryer, is not eligible for return or exchange (this includes merchandise that has been washed in a wash bag or on the delicate cycle). If damage to the garment results from improper washing, any return or exchange eligibility is void
- Proof of purchase needs to be provided with your returned lingerie
- If you have purchased an item on sale we can exchange for a smaller or larger size if in stock, alternatively, we will provide a credit for the amount originally paid on your invoice less postage and administration costs.
- Replacements, exchanges or credit notes will not be issued until the unwanted goods are returned and received by Bella Curves Lingerie
- If we do not have the required item in stock we will advise you asap with a revised delivery date.
- Feel free to contact us on 07 5676 5023, or contact us if you have any questions we are happy to help.
Naughty by Bella Adult Toys: Your satisfaction is important to us. However, please choose carefully before you buy as we are unable to accept returned products due to incorrect choice, change of mind or not what was expected. We will only replace items which are found to be faulty, not as described or damaged. This is a steadfast rule as due to the nature of product once it leaves our warehouse the products may come into contact with bodily fluids including semen, saliva, urine and vaginal fluids and due to health department reasons once an item is sold it may not be re-sold.
IMPORTANT: Returns are made at your own cost, this includes resending items back to you, the customer. We suggest you include a self-addressed Australia Post Prepaid Satchel or Tough Bag with enough postage to cover the return cost (approximately $7.50)
Please note: Replacement, Exchange or Credit will NOT be given if we do not receive the garment. For this reason, we advise you to use postal tracking, insurance or registered post. Additionally, the same applies if for some reason Bella Curves Lingerie receives the garment damaged due to inadequate or insufficient packaging. If the above terms and conditions are not met the lingerie will be returned to you at your own cost.
Further, please be aware we do not offer returns on Massage Oils, Candles, Linen Sprays, Body Paints and other Accessories once dispatched, so please choose carefully.
ADDRESS FOR RETURNS
Bella Curves Lingerie
PO Box 7
Nerang Qld 4211